Clear Answers About Photo and Video for Your Chandler Event
Here are the answers to the questions Chandler couples and families ask most before booking photo and video. Each answer gives our current terms first; your contract sets the final terms.
Booking, Payments and Cancellation With IAZ Photo Studio
How do I hold the date for my event?
Hold your date with a $500 deposit, which comes off your package total. First we confirm the date is open; then you get the contract to sign from your phone on ShutterTerms, our online contract platform, and pay the deposit. Check your date.
How do I pay the rest of my package?
You pay the balance in monthly installments, and it must be paid in full one month before the event. Your contract asks for a payment every month. If three payments in a row go past due, the event is considered canceled with no refund.
What happens if I cancel my event?
If you cancel 4 months or more before the event, you lose only the $500 deposit. That deposit is the cancellation fee, not an extra charge. If you cancel less than 4 months before, you lose everything you've paid, deposit included.
Can I change the date of my event?
Yes, once, if you give us 4 months' notice and no other family has booked the new date. If the new date isn't available, the $500 cancellation fee applies.
What does a photo and video package price include?
Every package lists its hours, photos, videos, session and products in writing, and every extra has a published price before you sign. Anything that isn't in your contract isn't included. We walk you through it up front because a low price can grow with every extra that shows up later. See what a package should include (opens in a new tab) and our wedding packages.
Coverage Hours for Your Event's Photo and Video
How many hours of coverage does each package include?
The Essential Package includes 8 hours, the Complete Package 10 hours and the Deluxe Package 12 hours. They're continuous hours: travel between locations and waiting time count toward them. Work out how many hours you need (opens in a new tab).
What time does coverage end at my event?
Your contract sets 10 p.m. as the end time. Time after 10 p.m. is overtime, billed at your contract's hourly rate and paid before you receive your photos and video. We say it up front: after 10, the party usually adds less to the video.
Can I add hours, a second photographer or a second videographer?
Yes. Each extra hour is $150. An additional photographer is $500 for the first 4 hours, then $125 per hour; an additional videographer is $600 for 4 hours, then $150 per hour. Extra crew never covers more hours than your package and must be booked by your final payment date.
What if the bride and groom get ready in different places?
If they get ready at the same time in two places, your contract calls for a second team member to cover both. The other option is back-to-back coverage, one place and then the other, with extra time in the timeline. One person can't be in two houses at once, and a delay at one cuts into the time at the other.
Should our team be counted in the catering headcount?
Yes, we ask for that. Include our photographers and videographers in the number you give your caterer, with a plate and a seat. We eat during a short break at dinner that we agree on with you while planning. For our team, a wedding can run ten hours or more.
What do you need to know about my event before the date?
We need your timeline one month before the event, and any changes in writing. We also ask for a list of family members who can't be missed in the photos: parents, grandparents, siblings and anyone with a special place in your family. Our team can spot the couple and the parents, but we won't know which guest at a back table is your grandmother unless someone tells us. Build your list with the guide (opens in a new tab).
Photo and Video Delivery After Your Event
How long does delivery of the photos and video take?
Usual delivery is 2 to 4 weeks for photography only and 4 to 8 weeks for photo and video, counted from your photo selection. These are usual times, not a promise; your contract sets the final terms.
How do I choose the photos from my event?
You choose your photos in the Online Photo Gallery. You have 4 weeks after the event to make your selection; if you don't finish, our team makes it for you, and that selection is final. If a photo you pick has a lighting or focus problem, we swap it for another shot of the same pose. After that, you can buy extra digital photos, prints or other products.
Can I print the photos I download?
Yes. Digital downloads include permission to print for personal use. When you book, you get a code for 20% off professional prints ordered online.
How long do you keep the photos and video from my event?
We keep your files for up to one year. After that they're deleted, including files that were never picked up. Download and back up your photos and video as soon as you receive them.
What's the difference between streaming and the event website?
The Online Video Streaming Experience lets family who live far away watch the video. The Personalized Event Website is one place where your guests can revisit the photos, slideshows, highlight videos and the full video. Streaming comes with the Complete Package and the Deluxe Package; the event website comes with the Deluxe Package.
Can I book only photography or only video for my event?
Yes. Photography-only and video-only packages start at $1,250 for 4 hours. They're for families who need just one service. If you want both, start with the photo and video packages.
Photo Sessions and Graduation Photos in Chandler
What is the Pre-Event Photo Session?
It's a 1-hour session before the event, included in all three photo and video packages. For a wedding, it's your engagement session; for a quinceañera, her portrait session. Your contract schedules it at least 2 weeks before the event.
How much is a photo session without event coverage?
Engagement sessions and quinceañera mini-sessions cost $350 (Essential), $550 (Classic) or $750 (Signature). A $150 non-refundable deposit, applied to the package, holds your session, and the balance is due 48 hours before. You can reschedule with 72 hours' notice, and we reschedule for weather at no fee. An adult must be present with anyone under 18. See engagement sessions and quinceañera mini-sessions.
How much are graduation photos in Chandler?
For one graduate, Essential Graduation Photos cost $250, Complete $395 and Deluxe $595. Usual delivery is 2 weeks, and rush delivery within 48 hours is $100. Group graduation photography gets a custom quote. See the graduation packages.
Where can we take session photos in Chandler?
We've done quinceañera sessions at The Ashley Castle and Veterans Oasis Park, and photo sessions at Bella Rose Estate, all three in Chandler. Each place has its own rules and fees; permits and admission fees aren't included in the package. There is no travel fee within 25 driving miles of Tempe, Arizona (I-10 and US-60); farther out, we quote the travel before you book. A session with more than one location stays within 5 driving miles of the spot where it starts. Read the Chandler locations guide.
Travel, Cities and Languages for Our Team
Do you charge for travel to my event?
No travel fee within 50 driving miles of Tempe, Arizona (I-10 and US-60), and Chandler is inside that radius. Beyond that, travel is quoted on the full driving distance and agreed in writing before the event date.
Do you only cover events inside Chandler?
We serve Chandler families and stay with you for the whole day, wherever the celebration goes. For example, Kayla's quinceañera ceremony was in Chandler, and her reception was at Villa Tuscana in Mesa.
Does your team work in English and Spanish?
Yes. Our team works in English and Spanish with the couple, the parents and the guests. Many Chandler families use both languages at the same party.
Short-Notice Coverage for Your Event
Can you cover my event on short notice?
Sometimes, in the Phoenix metro area. If a team is available, short-notice coverage carries a premium of $500 for events and $150 for sessions, on top of the regular price. Call (602) 753-7969 to find out if we can cover your date.
Is your date still open? Check today
We reply within 24 to 48 hours. Hold your date with a $500 deposit and pay the rest in installments.